ERP Support Specialist

We are seeking an ERP Support Specialist to support our recently implemented Acumatica ERP system. This role will focus on helping employees navigate the system, troubleshooting day-to-day issues, assisting with training, and supporting the continued stabilization of our ERP environment.

This is a hands-on role for someone who is willing to learn our business processes, provide direct employee support, and help improve system usage across the company. The ideal candidate is resourceful, patient, detail-oriented, and comfortable handling both routine support tasks and more complex system-related follow-up.

• Provide day-to-day support for employees using Acumatica
• Troubleshoot system issues and help resolve process-related errors
• Assist users with questions, navigation, and transaction entry
• Help train employees on system processes and best practices
• Monitor recurring issues and help identify process improvements
• Run reports and review data for errors or inconsistencies
• Assist with documentation of processes, procedures, and workarounds
• Coordinate with third-party vendors and support partners as needed
• Track open issues and follow through until resolution
• Support branch locations with system training and user assistance when needed
• Assist with future system improvements, reporting, and inquiry development as the system stabilizes

Qualifications

• Experience supporting an ERP system such as Acumatica, NetSuite, Sage, SAP, Microsoft Dynamics, or similar
• Strong troubleshooting and problem-solving skills
• Ability to learn customized workflows and business processes quickly
• Experience training or assisting end users
• Strong communication and follow-up skills
• Proficiency in Microsoft Excel and general business systems
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to handle both administrative and system support tasks

Preferred Qualifications

• Experience with Acumatica
• Experience with reporting, inquiries, or ERP data review
• Experience working with accounting, billing, operations, or project-based workflows
• Experience coordinating with software vendors or third-party support teams

Ideal Candidate

The ideal candidate is someone who:

• Is comfortable in a hands-on support role
• Does not mind handling detailed or routine tasks
• Can work closely with employees across departments
• Is willing to ask questions, investigate issues, and follow up

Work Environment

This position is on-site and works closely with employees across multiple departments. The person in this role must be comfortable providing in-person support, assisting with training, and helping users work through system questions in real time.